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Privacy

Privacy Policy

This Privacy Policy is issued by Viggo Software GmbH ("Viggotech", "we", "us", or "our") and outlines our approach to handling the personal information of users, customers, and visitors who access our websites and platforms.

Viggotech’s Privacy Commitment

We believe privacy is a fundamental right, not a feature. Viggotech collects only the minimal amount of personal information required to operate our business and serve our customers effectively. We never monetize personal data through advertising—never have, never will. Our products, including those offered for free, are built around privacy-first principles. We strive for transparency in what we collect, why we collect it, and how it’s used.

Scope of this Privacy Policy

This Privacy Policy applies to all websites operated by Viggotech that link to this policy. It also applies to our mobile applications, software services, and any applications we list in third-party marketplaces. If a specific website, app, or service has its own privacy policy, that policy will take precedence.

Structure of this Privacy Policy

  • Part I – Information Viggotech collects and controls
  • Part II – Information Viggotech processes on your behalf
  • Part III – General terms and commitments regarding your privacy

Part I – Information Viggotech Collects and Controls

Information you provide to us:

  • Account signup: We collect your name, email, phone number, company name, country, and a password when you create an account.
  • Forms & events: We collect information you submit via forms (e.g., to download content, register for webinars, contact us, or request support).
  • Payments: For purchases, we store billing contact info, payment type, and partial credit card info (last 4 digits, expiry date). Full credit card data is handled by our secure payment processors.
  • Testimonials: If you authorize us, we may publish testimonials with your name. You may later update or remove it by contacting support@viggotech.io.
  • Communications: Conversations with our sales and support teams (via chat, phone, or email) may be recorded or analyzed for quality improvement.

Information we collect automatically:

  • Device & browser data: Includes IP address, browser type, time zone, OS, mobile device type, and referring URL.
  • Cookies & tracking: We use cookies and local storage to recognize you, analyze usage, track performance, and improve your experience. We do not use intrusive third-party tracking.
  • Usage analytics: Our systems log feature usage, clicks, configuration settings, device locations, and errors to improve service performance.

Information from third parties:

  • Federated login: If you sign in via Google, Microsoft, or LinkedIn, we may receive basic account details (e.g., name, email).
  • Referrals: If someone refers you, we may receive your contact information.
  • Partners: Our resellers or event organizers may share data if you interact with them in the context of Viggotech products.
  • Public channels: Feedback, comments, or reviews you leave on public forums or social media may be collected and stored.

Purposes of Information Use

We may use your information to:

  • Send essential product/service communications
  • Notify you about updates, policy changes, or promotions
  • Invite participation in surveys or feedback collection
  • Maintain your account and provide support
  • Improve service quality, product performance, and UX
  • Analyze behavior to detect fraud or misuse
  • Provide personalized recommendations or content
  • Ensure legal compliance and enforce our terms

Legal Basis (for users in the EEA or UK)

We process data under one of the following bases:

  • Contractual necessity
  • Legitimate interest (e.g., product improvement)
  • Legal obligations
  • Consent (where explicitly provided)

You may withdraw consent at any time. Where legitimate interest is our basis, we will inform you of such interests clearly at the point of collection.

Your Choices

  • Unsubscribe: You may opt out of non-essential emails anytime using the unsubscribe link.
  • Cookies: Disable cookies via your browser settings (some features may not work).
  • Optional info: Profile fields such as photo or time zone are not required and can be deleted.

Who We Share Information With

  • Internal staff: Only those with a legitimate business need
  • Third-party vendors: Service providers such as analytics, payment processors, hosting, or email delivery (under strict confidentiality terms)
  • Domain registrars: When you register domains via our platform, basic contact info is shared with ICANN-accredited registrars
  • Marketplace developers: If you use a third-party integration, your contact info may be shared with the developer
  • Authorized resellers: May reach out to support you locally—opt-out is available

We do not sell personal data under any circumstances.

Your Rights (under GDPR, FADP, etc.)

  • Access: Request a copy of the data we hold about you
  • Correction: Update or complete inaccurate data
  • Erasure: Ask us to delete your data when no longer necessary
  • Restriction: Limit processing in specific situations
  • Portability: Export your data in a machine-readable format
  • Objection: Stop processing for certain purposes (e.g., direct marketing)
  • Complaint: Lodge a complaint with your data protection authority

Viggotech respects your rights regardless of where you are located.

Retention

We keep personal data only as long as needed for the stated purposes or legal obligations (tax, compliance, security). Once no longer required, data is securely deleted or anonymized. Backups are retained in isolation and purged systematically.

For any questions, requests, or concerns about your privacy, please contact: support@viggotech.io

Privacy Policy – Parts II & III

Part II – Information Viggotech Processes on Your Behalf

Information entrusted to Viggotech and its purpose

When using our services or requesting technical support, you or your organization (“you”) may entrust us with data you control, such as information about your customers, staff, or third parties. This information may be:

  • stored on our servers via use of our platforms
  • shared with us during technical support or other service interactions

Mobile device data: If you allow it, some of our mobile apps may access your device’s camera, microphone, contacts, files, or location. This access is strictly limited to features that require such data and may be disabled at any time in your device settings.

All such data is considered “Service Data.”

Ownership and control
You fully own your Service Data. We provide you with full control:

  • Access your data
  • Share via integrations
  • Export or request deletion at any time

How we use Service Data
We only process your Service Data under your instructions through the features you use. For instance:

  • Invoice generation uses customer info you provide
  • Email marketing features use your contact lists

Push Notifications
If enabled, you’ll receive system notifications via services such as Apple Push Notification Service or Google Firebase. You may disable these at any time in your app/device settings.

Who we share Service Data with

  • Viggotech group entities and subprocessors: To deliver and support our services
  • Employees and contractors: Access is limited, logged, and audited. Used only for technical troubleshooting, data import, spam resolution, or OCR verification
  • Collaborators: Some features enable collaboration; your name/profile photo may be visible
  • Third-party integrations: If you enable external apps, they may access relevant Service Data. Please review their privacy terms before connecting them
  • Other scenarios: See Part III for applicable general cases

Retention
We retain Service Data while your account is active. Upon account deletion, data is removed from live databases during the next cleanup cycle (every 6 months), and from backups within 3 months.

Data Subject Requests
If you’re a data subject in the EEA and believe your data is processed via a Viggotech service, please contact the business that collected your information. We will support them in handling your request.

Part III – General Privacy Principles

Children’s data
Viggotech does not knowingly collect personal information from anyone under the age of 16. If we become aware, we will delete such data. If your business processes children’s data using our platform, you are solely responsible for compliance with applicable privacy laws.

Security
We take data security seriously and follow best-in-class industry standards for technical, administrative, and physical protection. For concerns, contact: support@viggotech.io

Data Protection Officer
For questions or complaints related to privacy or GDPR, contact our DPO at legal@viggotech.io.

International Data Transfers
Your information may be processed in countries where Viggotech or its partners operate. Data transfers are protected by Standard Contractual Clauses or equivalent safeguards. Contact legal@viggotech.io to request a copy of these agreements.

Data Processing Addendum (DPA)
If you need a signed DPA for regulatory compliance, reach out to us. Once requested, we’ll provide the agreement for your signature.

AI and Automation
We use AI and automation (e.g., regex, templates, ML) to enhance our features. Your Service Data may be anonymized and used to:

  • Improve model accuracy
  • Train organization-specific automation models
    We never use your data for generic AI training unrelated to your use case.

Do Not Track (DNT)
Currently, our services do not respond to DNT signals due to the lack of a universal standard.

External Links
Some pages may link to third-party websites. Their privacy policies apply. Always review those policies before sharing data.

Blogs and Forums
Information you post on public forums or blogs may be visible and contactable by others. Viggotech is not responsible for any personal data you share publicly. To request post removal, contact support@viggotech.io.

Social Media Widgets
Our websites may include features like Facebook “like” or Twitter “tweet” buttons. These may collect your IP and page visit info. Your interaction with these widgets is governed by their providers’ privacy policies.

Legal Disclosures
We may disclose personal or Service Data to comply with legal obligations, national security requests, or valid government orders.

Fraud Prevention & Rights Enforcement
We may share your data to prevent fraud, enforce our policies, or protect users from harm.

Business Transfers
If Viggotech is acquired or merged, your data will be transferred in accordance with this policy. We will notify you if this occurs.

Enforcement & Oversight
We regularly audit our privacy practices and respond promptly to any concerns. Email support@viggotech.io with any complaints or questions.

Policy Updates
We may update this Privacy Policy at any time. Significant changes will be communicated at least 30 days in advance via email or service notifications. Continued use of our services constitutes acceptance.

Last updated: 25 Nov 2024
For all inquiries, contact: support@viggotech.io