viggoVet – Terms of Use
VIGGOVET, A VETERINARY BUSINESS INTELLIGENCE PLATFORM (VBIP) AND PRACTICE MANAGEMENT SOFTWARE (PMS), IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “YOU” OR “YOUR”) BY VIGGO SOFTWARE GMBH (HEREINAFTER “VIGGOTECH”), SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER “TERMS”), IN ADDITION TO VIGGOTECH'S GENERAL TERMS OF SERVICE. YOUR USE OF VIGGOVET INDICATES YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE VIGGOVET.
Accessing viggoVet
viggoVet is a core product within Viggotech’s ecosystem of business software for healthcare and veterinary operations. You will be able to access viggoVet using your centralized Viggotech account ("Viggotech Account") across all connected services.
Accessing Other Viggotech Services
Many Viggotech Services are tightly integrated with viggoVet. Your Viggotech Account enables seamless access across all Viggotech services, whether integrated or not. Accessing some of these services may require agreement to specific additional terms (“Service-Specific Terms”), which must be reviewed and accepted separately before use.
Accessing Third Party Applications Integrated with viggoVet
viggoVet supports integration with a wide range of third-party applications (“Third Party Applications”). You may also connect additional tools using our public API, subject to the compatibility of such tools. You are solely responsible for reviewing and accepting the terms of service and privacy policy of these Third Party Applications (“Third Party Terms”) before usage. Viggotech does not assume responsibility for the operation or reliability of these integrations.
Email Policy
viggoVet encourages proper and ethical email usage. Accounts with excessive bounce rates may be restricted from sending further emails. Commercial email usage must comply with Viggotech’s Anti-Spam Policy.
To ensure delivery and maintain system integrity, Viggotech automatically monitors email traffic through automated tools. Violations may lead to blocked messages or full account suspension.
Mail Add-on for viggoVet
The Mail Add-on allows you to retrieve, compose, and send emails directly from within your viggoVet account. If a user configures the Mail Add-on to “record level” or “complete,” those emails will be accessible to authorized users in accordance with permissions set by your organization’s administrator. Once these settings are locked by the administrator, they cannot be modified without administrative approval.
Messaging System Notification Functionality
By enabling Messaging notifications in viggoVet, you agree to receive system-generated messages for tasks, appointments, or operational alerts. The frequency of messages is based on your personal preferences within the system. You may opt out anytime via your account settings.
If you are in the U.S., reply "STOP" to unsubscribe or "HELP" for assistance. Standard message rates may apply. Viggotech is not responsible for delayed or undelivered messages due to carrier or technical issues.
Usage Limits for viggoVet
Your usage of viggoVet is bound by the limits associated with your subscription plan. These may include data volume, number of users, storage, or transaction caps. If you exceed these limits, certain features may become restricted or degraded until your limits are reset or your plan is upgraded.
TERMS FOR USE OF API
API-based integration with third-party systems requires technical expertise. You acknowledge that data loss or corruption may result from improper use. Viggotech is not responsible for such issues and recommends hiring technically qualified personnel for integration tasks.
You must not attempt to access undocumented functionality. Unauthorized use of internal API endpoints is strictly prohibited and may result in termination of access.
API Deprecation
Viggotech may deprecate any API version at its sole discretion. Upon such deprecation, you will be notified, and a six-month support window ("Deprecation Period") will apply. During this time, legacy support will be offered where feasible, though new features will only be added to the updated API version.
Support may be withdrawn within the Deprecation Period if:
(i) Required by law,
(ii) You are in violation of these Terms or General Terms,
(iii) A security threat is identified.
API Usage Limits
Your API usage is subject to caps such as rate limits, maximum record volume per request, bandwidth restrictions, and frequency rules. When limits are reached, requests may fail, or functionality may be temporarily suspended. You are expected to design your integrations in compliance with published limits.
Modification of Terms of Use
Viggotech may modify these Terms at any time. Your continued use of viggoVet after such changes indicates your acceptance. Significant changes that impact your rights will be communicated via email and take effect 30 days after notice. You may choose to discontinue use if you disagree with the updates, in which case you may request a prorated refund of any prepaid, unused service fees.
If you have any questions about these Terms, please contact legal@viggotech.io.